Business Voice Features

Make every call a MetroFibre call - because we understand quality and reliability matters.

Features

Benefit from a superior voice technology solution that is reliable, connected and affordable.
Crystal Clear & Easy-to-use

Our Business Voice solution handles important business communications seamlessly by offering a number of features that are easy to deploy and intuitive to use. As a result of Business Voice being a 100% cloud-enabled and delivered service, you won’t need to hire an army of staff to monitor your voice environment and stay abreast of constantly changing technology updates and solutions. We have got all of your voice requirements covered.

Business Voice is a reliable cloud-based telephony system for any size business. With Business Voice you can take advantage of features that include: voicemail, three-way conference calling, video chats and more. Delivered off the back of the MetroFibre network, you can take advantage of a state-of-the-art, Carrier Ethernet fibre optic network to ensure you receive world- class service and reliability for a cost effective, feature rich, scalable and highly reliable Virtual PABX.

Voice (VOIP) Service Features

  • Call Recording

    Record calls and store them either locally for a calendar month on your PABX using internal memory or in the cloud. This feature can support up to 32 extensions of simultaneous recorded calls. Calls are recorded by pushing the record button on an IP Phone or programme an extension to record every active call.

  • Automatic Call Distribution

    Automatic Call Distribution supports call centre environments allowing for customisable call distribution management. By adding this feature, your phone system can be used as an IP call centre. Calls can be distributed as described below:
    • All Agent Ringing: All of the agent’s phones will ring simultaneously.
    • Round Robin: Each of the agent’s phones are sequentially tried.
    • Longest Idle: The call is sent to the agent who has been idle the longest.
    • Less Busy During Last Half Hour: Averaged over the last 30 minutes, the agent that has been less busy will receive the call.
    • Random Hunting: Agents are selected at random.
    • Skills: The agent who has the highest composite skill grade will receive the call.

  • Barge in

    This option is made up of three unique features, namely: Silent Monitoring, Agent Whisper and Supervisor Barge-in. These features will only be activated on your PABX if the license is acquired – you are not required to purchase the Automatic Call Distribution Activation module to take advantage of this feature and it can be used with regular user extensions on our Hosted PABX Offering.
    • Silent Monitoring: A supervisor will be able to listen in on a call by dialling *91+extension number. With this option, users may only listen to the other party’s call, and there is no audible notification.
    • Whisper Mode: A supervisor will be able to listen in on a call and advise the agent on things to say to the caller. The supervisor’s comments are only heard by the agent. A supervisor can active Whisper Mode by dialling *92+extension number. The extension dialled will hear an audible tone to notify the single user that someone has joined the call.
    • Barge In: A call centre supervisor will be able to join an established call and have a three-way call by dialling *93+extension number. All participants will hear an audible tone to notify that another party has joined the call.

  • Audio Conference Bridge

    An integrated conferencing feature that is available on the Hosted PABX. Depending on the specific requirement of the client, a maximum of 64 conferencing ports can be added to the Hosted PABX. The number of available ports determines how many active users can be on the individual conference bridge at one time. More than 64 unique conference bridges can be configured per system for use by authorised owners.

  • Video Conferencing

    The ability to visually describe something or to determine moods and gestures greatly increases the effectiveness of remote communication. The Video conferencing module is available on our Hosted Business PABX extensions. After activating the appropriate feature, clients have the ability to make video calls through selected desktop phones or by purchasing dedicated hardware for their boardrooms.
    Our Hosted Business PABX extensions support the following Video Conferencing features:
    • 8x two video conference participants
    • 4x four video conference participants
    • 2x eight video conference participants
    • 1x sixteen video conference participants

  • Call Queue

    Incoming callers will hear a customised and personalised business message while waiting in a call queue. The caller can be sent to voicemail or redirected to another extension if no one picks up the call.

  • Simultaneous Ring

    While covering several extensions, a receptionist’s phone will ring simultaneously, showing which extension is being called through caller ID.

  • Call Pickup

    Call Pickup groups may be defined by a group of extensions. Any phone in the office can be used to answer a call for a specific extension within the pickup group.

  • Auto Attendant with Interactive Voice Response

    An interactive voice response system replaces a human operator and directs callers to the appropriate extensions or voice mailboxes.

  • Call Transfer

    Call Transfer enables the user to forward incoming calls to another telephone or extension.

  • Three-way Conferencing

    Three-way conference calling allows you to connect calls from two separate lines into one group phone call.

  • Direct Transfer to a Voicemail Box

    Allows a caller to be transferred directly to the voicemail of another user.

  • Hiding Caller ID

    Provides the ability to hide your phone number when placing a call.

  • Receive Notification of System Events via Text Message

    Choose to receive a notice of “events” (calls, voice mails, etc.) from the PABX to your mobile phone as a text message.

  • Auto-Redial

    When calling a number that’s busy, you can setup the telephone to alert when the called line becomes available. A distinctive ring will alert a user when the call is connected to the number they were trying to reach.

  • Call Forwarding

    Enables users to redirect incoming calls to another number.

  • Multi-Company Receptionist

    A single receptionist can answer calls, each identified to a specific company.

  • Extension Status

    The receptionist’s phone can be used to monitor multiple phones providing information on the extension’s status (off-hook, on-hook, ringing) before taking action.

  • Call Hunt

    Allows calls to ring on a number of lines so that the first available person can answer.

  • Call Hold

    Keeps a call connected while you make or receive a call on another line.

  • Call Waiting

    A service whereby someone making a telephone call is notified of an incoming call and is able to place the first call on hold while answering the second.

  • Call Park

    The Call Park feature allows you to place a call on hold, so it can be retrieved from another phone extension.

  • Call Blocking

    Allows a telephone user to block incoming calls from specific telephone numbers.

  • Do Not Disturb

    Enables the user to instruct the PABX to route all incoming calls directly to voice mail. The phone on the desk does not ring.

  • Voice Mail

    Takes messages from your callers when your line is busy or you can’t answer, enabling you to retrieve messages from your mailbox at your convenience.

  • Speed Dial

    Enables the user to save frequently dialled numbers with an assigned shortcut of two or three digits.

  • Hold Music (WAV File Upload)

    Allows callers to hear music or a recorded message while on hold.