Why is my speed slower than the service I subscribed to?

On a GPON network bandwidth is shared. You are only ever competing with a maximum of 64 people, so you should always get very close to your full speed, even if all other people are using the network at the same time. The important thing to note though is whether or not you are connecting to the ONT wirelessly or via network cable. A wired connection will always outperform a wireless connection. To get the best speeds, connect all possible devices using a network cable. If you choose to utilise wireless you will generally get a degraded speed. Wireless is affected by numerous environmental factors that we cannot control.

Speed & Connectivity