Role Summary
The Communications Officer supports the Communications, Sponsorship and Events Manager in executing the company's internal and external communication strategies. This role is responsible for generating high-quality content, managing communication channels, and ensuring consistent and effective messaging across various platforms. The ideal candidate is a strong writer, a collaborative team player, and a strategic thinker with experience in content development, campaign execution, and communication performance reporting
Key Responsibilities
- Coordinate with internal departments to ensure timely and effective communication on business updates, initiatives, and project developments.
- Support cross-functional collaboration by facilitating clear communication and aligning messaging with organisational priorities.
- Utilise platforms such as Monday.com, HubSpot, and Everlytic to support internal communication workflows and task management.
- Develop engaging, brand-aligned content tailored to diverse audiences across digital, print, and internal communication platforms.
- Translate complex information into simple, compelling messaging for both internal and external use.
- Maintain consistency in tone, language, and visual alignment across all communication materials.
- Assist in the creation of customer-facing communications (B2B and B2C, as well as B2B2C) including newsletters, announcements, product updates, and educational content.
- Support the execution of direct marketing campaigns and digital content initiatives to engage prospective and existing customers.
- Collaborate with the broader marketing team to ensure alignment of messaging and campaign objectives.
- Write compelling marketing communication to generate leads, upsell and cross sell.
- Distribution and measurement of all outgoing communication.
- Draft and manage regular internal communications to inform, engage, and align employees, including recurring formats such as internal newsletters and themed emailers.
- Contribute to internal engagement campaigns that promote company culture, employee recognition, and knowledge sharing.
- Maintain and update intranet content to reflect current company initiatives and key messages.
- Distribution and measurement of all outgoing communication.
- Draft communication plans proactively per quarter, leaving space for unplanned communication. Report on plans, effectiveness and
- Provide timely feedback to stakeholders and keep relevant parties informed of work completed, results and roadblocks or delays.
- Compile monthly communication performance reports, capturing key metrics and insights across internal and external campaigns.
- Monitor engagement data and use analytics to guide improvements in communication effectiveness.
- Provide regular feedback to the Communication, Sponsorship & EventsManager to support data-informed strategic planning.
Qualifications Required:
- Matric / Grade 12
- Bachelor’s degree in Communications, Marketing, Journalism, Public Relations, or a related field.
Work Experience:
- 10 years in a communications or related role, with proven experience in both internal and external communications.
- Demonstrated ability to write and produce content across a range of formats and platforms.
Skills Required:
- Exceptional writing, editing, and proofreading skills with strong attention to detail.
- Proficiency in content management systems and communication tools (e.g. HubSpot, WordPress, Everlytic, Adobe Creative Suite).
- Strong understanding of corporate communication principles and brand consistency.
- Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs.