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Fibre to the Home

Bergsig (Ticket, 254635)

Medium
We are investigating an outage in Bergsig that may affect your services. We will keep you posted. Need Help? sales.support@metrofibre.co.za
April 25, 2024 1:17 pm
Our techies are on site attending to fibre repairs in Bergsig . We will update you. MetroFibre
April 25, 2024 3:46 pm

Birkwood Manor (Ticket, 254575)

Medium
We are investigating an outage in Birkwood Manor that may affect your services. We will keep you posted. Need Help? sales.support@metrofibre.co.za
April 25, 2024 12:25 pm
Our techies are on site attending to fibre repairs in Birkwood Manor. We will update you. MetroFibre
April 25, 2024 2:59 pm

Boyle Park (Ticket, 253840)

Resolved
We are investigating an outage in Boyle Park that may affect your services. We will keep you posted. Need Help? sales.support@metrofibre.co.za
April 24, 2024 4:20 pm
Good news! Fibre services in Boyle Park have been restored. Thank you for your patience. MetroFibre - The Home of Fast
April 24, 2024 5:53 pm

Glen Austin (Ticket, 253627)

Resolved
We are investigating an outage in Glen Austin that may affect your services. We will keep you posted. Need Help? sales.support@metrofibre.co.za
April 24, 2024 1:50 pm
Good news! Fibre services in Glen Austin have been restored. Thank you for your patience. MetroFibre - The Home of Fast
April 24, 2024 3:14 pm

Kwa-Thema(Maintenance)

Medium
Fibre service interruption heads up! Network maintenance in Kwa-Thema is scheduled for 25/04 from 08:00 till 17:00. Thank you for your patience.
April 25, 2024 8:00 am

Clarendon (Maintenance)

Medium
Fibre service interruption heads up! Emergency Network maintenance in Clarendon is scheduled till 24/04 at 10am. Thank you for your patience.
April 24, 2024 7:32 am

Belvedere (Ticket, 252818)

Resolved
We are investigating an outage in Belvedere that may affect your services. We will keep you posted. Need Help? sales.support@metrofibre.co.za
April 23, 2024 4:16 pm
Good news! Fibre services in Belvedere have been restored. Thank you for your patience. MetroFibre - The Home of Fast
April 23, 2024 6:03 pm

Brooklands (Ticket, 252636)

Resolved
We are investigating an outage in Brooklands that may affect your services. We will keep you posted. Need Help? sales.support@metrofibre.co.za
April 23, 2024 2:00 pm
Good news! Fibre services in Brooklands have been restored. Thank you for your patience. MetroFibre - The Home of Fast
April 23, 2024 3:47 pm

Hatton Estate (Ticket, 252515)

Resolved
We are investigating an outage in Hatton Estate that may affect your services. We will keep you posted. Need Help? sales.support@metrofibre.co.za
April 23, 2024 12:40 pm
Good news! Fibre services in Hatton Estate have been restored. Thank you for your patience. MetroFibre - The Home of Fast
April 23, 2024 3:01 pm

Edenburg (Ticket, 251364)

Resolved
We are investigating an outage in Upper East Side and The Arches of Rivonia that may affect your services. We will keep you posted. Need Help? sales.support@metrofibre.co.za
April 22, 2024 2:54 pm
Our techies are on site attending to fibre repairs in Upper East Side and The Arches of Rivonia. We will update you. MetroFibre
April 22, 2024 4:53 pm
Good news! Fibre services in Upper East Side and The Arches of Rivonia have been restored. Thank you for your patience. MetroFibre - The Home of Fast
April 23, 2024 6:19 am

Riversands (Ticket, 251390)

Resolved
We are investigating an outage in Cranes@Riverside, Riverside View, and Herons @ Riverside View that may affect your services. We will keep you posted. Need Help? sales.support@metrofibre.co.za
April 22, 2024 12:56 pm
Our techies are on site attending to fibre repairs in Cranes@Riverside, Riverside View, and Herons @ Riverside View. We will update you. MetroFibre
April 22, 2024 3:33 pm
We are still working hard to restore fibre services in Cranes@Riverside, Riverside View, and Herons @ Riverside View. We will keep you posted. MetroFibre
April 22, 2024 6:43 pm
Our techies are attending to the remaining fibre repairs in Cranes@Riverside, Riverside View, and Herons @ Riverside Vie. We will update you. MetroFibre
April 23, 2024 7:43 am
We are still working hard to restore fibre services in Cranes@Riverside, Riverside View, and Herons @ Riverside View. The current ETR is 10pm. Thank you for your patience. MetroFibre
April 23, 2024 10:40 am
Good news! Fibre services in Riversands have been restored. Thank you for your patience. MetroFibre - The Home of Fast
April 24, 2024 6:27 am

Beaulieu Residential (Ticket, 251364)

Resolved
We are investigating an outage in Beaulieu Residential that may affect your services. We will keep you posted. MetroFibre
April 22, 2024 12:32 pm
Our techies are on site attending to fibre repairs in Beaulieu Residential. We will update you. MetroFibre
April 22, 2024 2:32 pm
Good news! Fibre services in Beaulieu Residential have been restored. Thank you for your patience. MetroFibre - The Home of Fast
April 22, 2024 3:28 pm

Komani Park (Ticket, 251250)

Resolved
We are investigating an outage in Komani Park that may affect your services. We will keep you posted. Need Help? sales.support@metrofibre.co.za
April 22, 2024 11:41 am
Our techies are on site attending to fibre repairs in Komani Park. We will update you. MetroFibre
April 22, 2024 2:01 pm
Good news! Fibre services in Komani Park have been restored. Thank you for your patience. MetroFibre - The Home of Fast
April 22, 2024 3:23 pm

Network Intermittency

Resolved
We are aware of intermittent connectivity that may impact your services. Our engineers are working to restore connectivity. We will keep you posted.
April 20, 2024 9:16 pm
Good news! Fibre services have been restored. Thank you for your patience.
April 21, 2024 8:51 am

Monte Vista (Maintenance)

Medium
Fibre service interruption heads up! Network maintenance in Monte Vista is scheduled from 20/04 till 26/04 08:00 to 17:00 Daily Thank you for your patience.
April 20, 2024 8:00 am

Sandton (Maintenance)

Medium
Fibre service interruption heads up! Network maintenance in Berkeley Close, Eagle Creek and Willows Centre(FTTH and SMME) is scheduled from 30/04 at 22:00 till 01/05 at 10:00. Thank you for your patience.
April 30, 2024 10:00 pm

Turkana (Maintenance)

Medium
Fibre service interruption heads up! Network maintenance in Turkana is scheduled for 17/04 - 24/04 from 08:00 till 17:00 daily. Thank you for your patience.
April 17, 2024 8:00 am

Kwa-Thema Fibre Repairs Update

Medium
We have continued with repairs to restore fibre services in the Kwa-Thema area. To recap, we temporarily paused the implementation of the Kwa-Thema fibre repairs on 1 December 2023 due to challenges experienced with accessing the area which caused a delay in restoring services. Currently, we do not have an estimated time when the repairs will be completed but we will keep you updated. Still got questions? Drop us a message and we’ll get on it right away!
January 11, 2024 1:48 pm

Bloemhof

Medium
As you may know, over the past month or two, the municipality has been doing repairs to the roads in the Bloemhof area. As they work to repair and replace sections of the road (this includes retarring and scraping of the roads), unfortunately they damage the fibre lines that provide your customers with internet connectivity from time to time. Each instance is unique and, on some occasions, MetroFibre has to allow them the time to finish their repairs of a section of the road before we are able to start with our repairs. We understand that this is frustrating for your customers, and we assure you that we are committed to ensuring that each repair is undertaken as quickly as possible. Please continue to inform us as soon as you become aware of any breaks or outages affecting your customers services so that we can get you back up and running as quickly as possible. As soon as we are aware of any outages affecting your customer’s internet connectivity, we immediately dispatch a team to investigate and repair the break. We will continue to complete these repairs as they happen. The municipality has advised that they will continue working until mid-December and then they will stop until early January when they will continue until they will pick up again to finalise the work. If any of your customer’s internet goes down, please contact your dedicated Key Account Agent and we’ll get right on it!
November 7, 2023 4:15 pm

Christiana

Medium
Over the past month or two, the municipality has been doing repairs to the water pipes in the Christiana area. As they work to repair and replace these pipes, unfortunately they damage the fibre lines that provide you with internet connectivity from time to time. Each instance is unique and, on some occasions, MetroFibre has to allow them the time to finish their repairs of a section before we are able to start with our repairs. We understand that this is frustrating for you, and we assure you that we are committed to ensuring that each repair is undertaken as quickly as possible. Please continue to inform us as soon as you become aware of any breaks or outages so that we can get you back up and running as quickly as possible. As soon as we are aware of any outages affecting your internet connectivity, we immediately dispatch a team to investigate and repair the break. We will continue to complete these repairs as they happen. The municipality has advised that they will continue working until mid-December and then they will stop until early January when they will continue until they will pick up again to finalise the work. If your internet goes down, let us know and we’ll get right on it! Please log a ticket on the customer portal or email sales.support@metrofibre.co.za. You can even WhatsApp 0871514000.
November 7, 2023 4:14 pm

Fibre to the Business

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