We currently offer two payment methods, namely; EFT and Debit Order.
If you opt for EFT payments, your payment term is 7 days after invoicing. This means you need to pay your subscription fee for that month’s service by the 7th of every month. Please include your MetroFibre account number as reference. Your MetroFibre account number can be found on your invoice, statement and customer portal i.e., ABC001.
If you opt in for a Debit Order, the Debit Order will be actioned during the course of your requested Debit Order date. Bear in mind that if your Debit Order is on a weekend or public holiday, it will only be actioned on the first following business day.
Please note that if your activation date is after your requested Debit Order date, your first Debit Order will include the first two tax invoices (pro-rata for the month you were activated as well as the monthly subscription fee).
If you wish to sign up for a Debit Order, please request a Debit Order mandate form from Ftthfinance@metrofibre.co.za.