Fibre network operator expands its community footprint with sixth Experience Store
MetroFibre has opened its sixth Fibre Experience Store in KwaThema, marking another step forward in its mission to bridge the digital divide and make high-speed, affordable internet available to more South Africans in underserved communities.
KwaThema represents one of MetroFibre’s largest network builds after Thembisa and Johannesburg South, with fibre already passing over 13 000 homes in the area.
The new store joins MetroFibre’s growing network of community-based Experience Stores in Steeldale, Thembisa and Riverside View in Gauteng, and New Brighton and Zwide in Gqeberha, Eastern Cape – all located in areas where access to reliable internet has historically been limited and where residents often depend on expensive mobile data.
“Fast, reliable internet should be available to everyone,” says Lebang Mosimanegape, Business Owner: Emerging Markets at MetroFibre. “Our Experience Stores are community hubs that connect people to opportunity – from education and jobs to small business growth. Every new connection represents a home or business gaining access to tools that can change lives.”
Empowering Communities Through Connectivity
MetroFibre’s expansion into underserved areas is already transforming communities. Across its six Experience Store locations, the network now passes more than 75 000 homes, with over 23.4% already connected – proof of the growing appetite for affordable, high-speed fibre.
At the KwaThema Experience Store, residents and businesses can:
- Test Wi-Fi speeds and explore service packages
- Get technical support and customer assistance
- Access free Wi-Fi during power and network outages
- Request statements and pay the monthly month-to-month bill at the store and get back online immediately
- Recharge prepaid accounts
MetroFibre offers flexible options to suit different budgets and needs, from month-to-month fibre-to-the-home plans to the MetroConnect prepaid solution, a pay-as-you-go 20/40/60 Mbps service with no contracts or long-term commitments.
“Families are seeing the savings and reliability that fibre offers,” explains Lebang. “It’s fast, uncapped, and supports multiple users and devices – for school, work, streaming, and staying in touch.”
Creating Local Opportunities
True to its community-first approach, MetroFibre recruits Experience store employees from the local area, creating valuable job opportunities while ensuring customers receive service from people who understand their specific needs and challenges. The store also supports the current SMMEs from KwaThema who are selling and installing fibre in the wards, in addition to 10 field sales agents already working in the area.
The KwaThema Experience Store is located at the Shoprite KwaThema square, Cnr Ergo Road, 12th Rd, Kwa-Thema, Brakpan and operates weekdays from 10:00 to 19:00, and weekends and public holidays from 09:00 to 16:00.
MetroFibre’s expansion reflects its broader commitment to digital inclusion and economic empowerment – giving communities access to the tools and opportunities that drive education, entrepreneurship, and social progress in a connected world.